CUSTOMER CHARTER

It is Important to us that you:

  • Find all our staff helpful and friendly

  • Enjoy your visit

  • Return to visit us in the future

  • Bring your friends

 

This will not happen unless we attain certain standards that all our customers should expect. These standards are displayed throughout the building.

All staff are aware of these standards. Where possible, we will provide feedback on how you think we are performing. If we are unable to keep up our promises, we will notify customers as soon as possible, explain why, and attempt to offer an alternative.

 

Customer CharterWe promise our staff will:

  • Make you welcome and help you to enjoy the facilities.

  • Be courteous, highly trained and happy to assist you at all times.

  • Provide clean, well maintained facilities.

  • Listen carefully to what you say and involve you in our decision making.

  • Charge prices that offer value for money.

  • Serve you as quickly as possible.

  • Respond to your written, telephone & email comments within 7 working days.

  • Answer the telephone in a polite and courteous manner.

  • Let you know if equipment is not available or out of order prior to use and try to make alternative arrangements.

  • Maintain a balanced programme of activities and services which cater for all our users.

 

Help us get it right:

  • Any staff will assist you during your visit - they will take immediate action where possible.

  • The Duty Manager responsible for the operation of the centre will be happy to discuss any issues you may have.

  • Please fill in a comment form.

  • Join one of our customer focus groups - Please see notice boards for more details.

  • If you prefer, e-mail us using our  online contact form

  • Come and visit the management at our Talkback Sessions. This allows for discussion on a personal basis. Dates are displayed on the notice boards.

  • If you wish to write to us, please do so.

    Customer Relations Department
    Doncaster Culture & Leisure Trust
    Doncaster Lakeside
    Bawtry Road
    Doncaster DN4 7PD

     

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